Kappa AI cut churn with a faster SaaS platform rebuild
Living Sky rebuilt Kappa AI's customer-facing SaaS platform to improve performance, onboarding clarity, and subscription retention.
Churn reduction
40%
Lower churn in the quarter following the relaunch.
Launch speed
6 weeks
From technical reset to production release.
Core Web Vitals
90+
Homepage and app shell Lighthouse performance score after launch.
Challenge
- The existing product was slow, visually inconsistent, and difficult for new customers to navigate.
- Churn was rising because users were not reaching the core value moments quickly enough.
- The team needed a modern stack that could ship faster without rebuilding product operations around a new vendor platform.
Solution
- Rebuilt the application with Next.js, TypeScript, and a component-driven design system.
- Simplified onboarding flows, pricing communication, and in-app navigation around the highest-value user journeys.
- Introduced a cleaner deployment pipeline and performance budget so new releases would not reintroduce regressions.
Client perspective
“Living Sky rebuilt our SaaS platform from scratch in 6 weeks. The attention to performance and detail was unlike anything I'd seen from an agency. We saw a 40% drop in churn the next quarter.”
Sarah Chen
Co-founder, Kappa AI
Stack
Related services
Web Development
We provide web development in Saskatchewan for service businesses, SaaS teams, and growing companies that need more than a brochure site. From Saskatoon and Regina to remote teams across Western Canada, we build fast, maintainable products that support real business operations.
Web Design
Living Sky delivers web design in Saskatchewan for businesses that need a faster, clearer, more credible website. We work with companies in Saskatoon, Regina, and across Western Canada to turn their websites into lead-generating sales assets.
DevOps & Infrastructure
From containerized deployments to cloud-native scaling — hosting, CI/CD pipelines, monitoring, and infrastructure that just works.
Need this kind of outcome for your business?
We can help you scope the website, automation, or brand work that will move your metrics fastest.
Start a Project